Archer Technology Group
adrian@archer-technology.com
adrian@archer-technology.com
Overview
Our business and corporate service focuses on a strategy for your computer environment and on-line shopping carts. Rather than reacting just to downtime, we invest a portion of the plan hours that you agree to into prevention, security, data protection and remote monitoring to ensure your up-time! Our unique approach provides better security for your valuable data, faster problem correction, fewer lost hours and peace-of-mind.
Strategy
Our strategy is to assign a specific schedule to accomplish the tasks that you select as a priority on a regular basis. In the case of non-urgent problems or tasks, we schedule with you a convenient day for the work to be handled by our Desk-Side Support Technicians, so you can concentrate on your business .
2019 Service Plans
Plan Monthly Hours Extra Hour Guaranteed Max Time To Be
Name Cost Included Cost Call-Back Time On-Site
Diamond Plan $899.00 15 $65.00 30 min 4 business hrs
Gold Plan $635.00 10 $70.00 1hrs 8 business hrs
Silver Plan $455.00 6.5 $75.00 2hrs next day
Bronze Plan $275.00 3.75 $80.00 3hrs next day
Basic Plan $185.00 2.5 $85.00 4hrs next day
Non-contract on-site $90.00
Depot (shop) rate $80.00
Tech 2 Call Remote Services Price according to service Plan
Notes:
- Minimum remote incident billing = .25 hr
(Remote incident is defined as either telephone support incident or Remote Access Support)
- Minimum on-site incident billing = .5 hr plus travel time from service center
- All support plans include access to our 24/7/365 Support Line
Our business and corporate service focuses on a strategy for your computer environment and on-line shopping carts. Rather than reacting just to downtime, we invest a portion of the plan hours that you agree to into prevention, security, data protection and remote monitoring to ensure your up-time! Our unique approach provides better security for your valuable data, faster problem correction, fewer lost hours and peace-of-mind.
Strategy
Our strategy is to assign a specific schedule to accomplish the tasks that you select as a priority on a regular basis. In the case of non-urgent problems or tasks, we schedule with you a convenient day for the work to be handled by our Desk-Side Support Technicians, so you can concentrate on your business .
2019 Service Plans
Plan Monthly Hours Extra Hour Guaranteed Max Time To Be
Name Cost Included Cost Call-Back Time On-Site
Diamond Plan $899.00 15 $65.00 30 min 4 business hrs
Gold Plan $635.00 10 $70.00 1hrs 8 business hrs
Silver Plan $455.00 6.5 $75.00 2hrs next day
Bronze Plan $275.00 3.75 $80.00 3hrs next day
Basic Plan $185.00 2.5 $85.00 4hrs next day
Non-contract on-site $90.00
Depot (shop) rate $80.00
Tech 2 Call Remote Services Price according to service Plan
Notes:
- Minimum remote incident billing = .25 hr
(Remote incident is defined as either telephone support incident or Remote Access Support)
- Minimum on-site incident billing = .5 hr plus travel time from service center
- All support plans include access to our 24/7/365 Support Line